Adapting to the needs of your customers is key to driving sales and enhancing the shopping experience. One way to open your doors to a new population and enhance the customer experience for SNAP recipients is by accepting EBT payments. Once you are set up to accept EBT payments, advertising your store's EBT acceptance effectively can attract a broader customer base, foster loyalty, and increase sales. Here's how you can leverage Point of Purchase (POP) marketing to increase foot traffic…

Discover 24 key convenience store industry trends for 2024 in this free guide from goEBT!

In today's retail environment, where inflation and economic uncertainty are at the forefront of consumers' minds, store owners must navigate the delicate balance between quality and affordability. As customers become more price-sensitive, understanding their needs and adjusting business strategies accordingly is essential.

Convenience stores have been known for their selection of snacks and drinks, but recently they are becoming a destination for travelers to stop for meals. With convenience being a key trend and the “grab-and-go” lifestyle becoming increasingly popular, c-stores are elevating their foodservice offerings. Here are some ways c-stores are improving foodservice to attract customers looking for quick meals.

With time being the new currency, convenience stores are becoming hubs for quick shopping, food, and more, redefining the retail landscape. The latest census data from NACS highlights another year where the number of convenience stores increased across the United States. In a market that is growing more saturated, store owners need to understand these trends and learn how to stand out.

The grocery industry is expected to transform in 2024, driven by evolving consumer behaviors and technological advancements. For store owners, staying ahead of these trends is not only beneficial, but important for success this year. Learn the pivotal trends that grocery store owners should watch and adapt to in 2024 based on highlights from Progressive Grocer and Insider.

The USDA’s new Summer Electronic Benefit Transfer (EBT) program provides retailers a unique opportunity to tap into a significant market segment and add to their revenue streams. The USDA initiative, aimed at closing the summer hunger gap for children, is not just a stride towards national nutrition and health; it's an opportunity for retailers to align their business strategies with community needs. Here's how store owners can make the most of the upcoming SNAP increases…

The FNS Restaurant Meals Program (RMP) is an initiative that is making a significant impact in the fight against hunger. This program, operated by individual states, enables SNAP recipients to use their benefits at various restaurants, including quick-service ones, to purchase prepared meals. This initiative is not just about providing food; it's about ensuring access to hot, prepared, and nutritionally balanced meals for those who might struggle to store or prepare food themselves.

The holiday season, with its flurry of shoppers and ringing cash registers, can be a retail high. But what follows often feels like a steep drop - the post-holiday slump. As a store owner, you might find this period challenging, but it's also an opportunity to get creative and keep your business thriving. Here are strategies to help you combat the slowest months in retail. 1. Analyze and Adjust Inventory January and February are the perfect months to analyze your inventory. Look at what sold...

To kick off a new and exciting year, catch up on goEBT’s top posts of 2023. Find a new business tip, learn something new, or just catch up on goEBT news with the top 5 most viewed posts of 2023…

During the holiday season, convenience store and grocery owners are presented with a golden opportunity to capitalize on the significant increase in travel. According to AAA, a staggering 115.2 million Americans are expected to travel this holiday season, marking the second highest year-end travel forecast since 2000. This increase in travelers, many of whom will be driving, offers a unique chance for store owners to boost sales.

In recent years, nearly every industry has faced challenges like increasing inflation and reduced consumer buying power. Supermarkets and grocers, despite being community staples, are not immune to these evolving economic landscapes. However, in the face of these challenges, grocers have shown remarkable adaptability and innovation, seeking new growth avenues within the constraints of tight profit margins, often ranging between 1%-3%.

As we head into this holiday season, a significant shift in the retail landscape is emerging, one that requires a strategic response from retailers. Recent reports, including a detailed analysis from the Wall Street Journal, highlight a trend of cooling inflation, presenting both challenges and opportunities for retailers.

The holiday season is a crucial time for store owners. It's not just about festive decorations and playing holiday music; it's about understanding customer needs, stocking the right products, and creating an environment that enhances the shopping experience. Here are a few quick tips as we head into the holiday season…

In recent years, convenience stores have transformed from being mere pit stops for a quick snack or fuel refill to becoming essential neighborhood hubs. These small, unassuming stores are now playing a pivotal role in fostering a sense of community and convenience that goes beyond their primary function. Let's explore how convenience stores are evolving into neighborhood hubs and why this shift is important.

The USDA recently announced an increase in SNAP (Supplemental Nutrition Assistance Program) benefits, set to take effect on October 1st. This boost in assistance is aimed at providing relief to millions of Americans struggling to put food on the table.

Hispanic Heritage Month, celebrated from September 15th to October 15th, is a significant time to honor the rich cultural contributions of Hispanic and Latinx communities in the United States. Stores like yours play an integral role in our communities and it's essential to recognize and celebrate this cultural diversity in your store. Let’s explore creative ways you can celebrate Hispanic Heritage Month, fostering inclusivity and connecting with a broader customer base.

The holiday season is a crucial time for retailers of all kinds. Whether you run a grocery store, a convenience store (c-store), or a specialty retail shop, planning your inventory for holidays like Christmas and Thanksgiving is essential to meet customer demand, maximize profits, and ensure a smooth shopping experience. We know it is only September, but the holidays sneak up on you! Let's discuss the optimal timing for ordering holiday inventory to help you make the most of this festive season.

If you're a business owner looking to increase your customer base and boost sales, accepting EBT payments is a smart move. Electronic Benefit Transfer (EBT) is a government program that provides assistance to low-income individuals and families, making it an essential part of many households' financial resources. By accepting EBT payments, you can tap into this market and create a more inclusive shopping experience for your customers. In this comprehensive guide, we'll walk you through the...

Ensuring food safety in convenience stores is key for store owners operating a foodservice option. We understand the importance of a clean and safe shopping environment, especially when it comes to food. We've gathered valuable insights from a recent article by NACS (National Association of Convenience Stores) to provide you with the best practices to make your convenience store experience a healthy one.

Welcome, fellow store owners, to a revitalizing journey into transforming your healthy food offerings. Are you ready to boost your business by nourishing your customers? Let's dive into three data-backed strategies that will energize your store and delight your health-conscious clientele.

As a grocer or convenience store owner, you know the importance of connecting with your local community to boost sales and foster customer loyalty. However, marketing efforts can be costly, especially for small businesses with limited budgets. But fear not! Here are six low-cost and highly effective ways to market your store to your community that will help you enhance brand visibility, attract new customers, and create a strong sense of community around your store.

With fuel retail being a competitive industry, understanding customer behavior is crucial for staying ahead of the game. Selling fuel is not just about offering a product; it's about creating a positive experience for customers and meeting their needs, even when they might be in a bad mood. Learn more about the psychology of selling fuel to customers in a bad mood, drawing insights from the article "How to Sell Fuel to People in a Bad Mood" by NACS Magazine.

In the face of declining grocery sales, grocers must rise to the challenge and seek innovative ways to enhance revenue streams. The June 2023 Retail Census Bureau report has shed light on the need for adaptation and transformation in the grocery industry. In this blog post, we explore potential solutions that can help grocers increase their revenue, with a particular focus on expanding payment types like accepting EBT payments.

The global economy is a complex web of interconnected systems, and one of the most crucial links in this intricate network is the supply chain. The supply chain is responsible for ensuring the smooth flow of goods and services from manufacturers to consumers worldwide. However, in recent times, the supply chain has faced unprecedented challenges due to the relentless rise of inflation and consumer demand. Discover the impact of inflation on the supply chain and explore its consequences on...

The landscape of grocery retail in the United States has been evolving rapidly, driven by changing consumer preferences, technological advancements, and shifting market dynamics. According to a recent report published by Supermarket News, the US grocery retail industry is poised for steady growth, with a projected annual increase of 6%. Learn the key findings of the report and explore the factors contributing to this positive outlook for the grocery retail sector...

The grocery industry is a vital part of our everyday lives, and its continuous evolution impacts consumers, retailers, and suppliers alike. In the 90th annual report released by Progressive Grocer, a leading industry publication, a significant focus was placed on the PG-100—the top 100 grocery retailers in the United States. The report sheds light on the challenges and opportunities faced by these retailers in an ever-changing landscape. In this blog post, we will explore the key findings and...

In recent years, there has been a noticeable shift in consumer behavior and expectations. Customers are no longer solely focused on the products or services a company offers; they also want to align themselves with brands that share their values and actively contribute to social issues. This growing trend highlights the importance of supporting social causes as a means to attract and retain customers. Here are 5 reasons supporting social issues can draw more customers and why it has become a...

Store owners may not realize the impact litter has on customer perception and the environment. While factors such as quality products, excellent customer service, and competitive pricing are widely recognized as crucial elements, one aspect that is often overlooked is the store itself. The presence of litter can significantly influence how customers perceive your store, making it essential for businesses to prioritize cleanliness and maintain a positive image. In this blog post, store owners...

Convenience stores, groceries, and bodegas are known for snack stops. Whether your store attracts road trip snackers or city dwellers looking for a late-night snack from your bodega or grocery store, snacking is a key category for business. Even more so the last couple of years with consumer snacking being on the rise.

Foodservice for convenience stores grew in 2022 and brought in more profit for business owners. In order to keep up with changing customer needs, it is important to make changes to your menu every once in a while. Food trends are constantly changing, so be sure to ask your customers what they’d like to see so you can best cater your offerings to your store’s audience. Here are a few food trends to help you refresh your store's food menu…

The 4th of July brings convenience stores more road trip customers, grocers more customers looking for supplies for their cookout, and other specialty retailers more people looking for 4th of July themed goods. According to a recent report from the Vacationer, 219 million American adults say they intend to travel this summer, with an increased intention to travel for the 4th of July.

SNAP customers shop can use their EBT cards to purchase healthy food items from convenience stores, grocery stores, quick service restaurants (in states that operate an RMP), bodegas, and other specialty retailers. What you may not know is SNAP customers can bring in a new revenue stream to your business.

Retailers need to know the importance of building customer loyalty for their business. Even convenience store owners, grocers, pharmacies, and other specialty retailers experience the benefits loyal customers bring. Returning customers spend 67% more than new customers, according to business.com.Winning these customers can also increase awareness for your store, ultimately generating more foot traffic. Repeat customers are likely to recommended your business to a friend or write a review,...

Sodas fountains can be essential if your business is trying to grow its dispensed beverage category. With 67% of operators noted an increase in fountain drink sales last year, owners should take a look at their soda fountain and see how they can make it even better. When you invest your time into getting creative with the beverages you offer, your business may see an increase in profit. More technology and options have emerged allowing c-stores to offer more variety than ever before. Spending...

NACS (National Association of Convenience Stores) predicts 37.1 million Americans will go on a road trip for Memorial Day, up 6% from last year. With more travelers on the road, convenience stores, grocery stores, and other specialty retailers should expect increased foot traffic during the holiday weekend.

Grocers, c-store owners, and other retailers have experienced a challenging labor market recently. COVID-19 impacted the labor market in many ways. Store owners are experiencing a shortage of employees, higher turnover rates, and difficulty hiring. 3 ways store owners can help alleviate these challenges are…

Shopper demographics are shifting, and store owners need to learn about the generations that are going to influence their business. Convenience Store News’ 2023 consumer study revealed that Millennials and Gen Z are “increasingly shaping the convenience store proposition.” A few key generational insights include…

Convenience store foodservice has been a big trend so far this year. From boosting overall in-store sales to bringing in more customers, foodservice has brought many benefits to store owners. While foodservice is a great, high-margin addition to business it can also be competitive. Here are 4 ways to get customers to choose your store for their breakfast, lunch, dinner, or late-night snack needs…

Convenience store foodservice sales have boosted in-store sales to $302.8 billion, a 9% increase from the previous year, according to NACS State of the Industry Summit.The report also noted, in-store sales accounted for 33.4% of industry sales, with total sales being $906.1 billion. 5 reasons for this increase according to NACS, are…

Grocery stores, convenience stores, and bodegas are often frequented by in-store shoppers over an online environment, even with more consumers shopping online in other categories. A recent Grocery Store Dive article broke down in-store shopping statistics by generation and found that...

Store owners need to know their customers. Customer behavior provides insight that allows business owners to make changes to improve their customers’ experiences. A recent NACSreport dives into convenience customer behavior and identifies these 3 shopper types…

The average convenience store customer spends under 4 minutes in the store. It is important for store owners to know the average customer and pay attention to key trends so they can optimize their store to best serve their business and their customers. Explorer research recently conducted a study that found 6 key facts about the convenience store customer…

Since convenience store packaged beverage sales grew by over 12% in 2022, it is important for store owners to keep up with key trends for 2023 to continue sales growth this year. A recent Convenience Store News article noted the key trends for retailers to pay attention to this year to ensure their beverage sales are successful.

Convenience stores are known to be quick stops for fuel and a snack. Post-pandemic, more consumers are focused on their health than ever before. With this trend, convenience stores must adjust their inventory to include healthier options customers want. Here are 10 healthy snacks c-store owners must add to their shelves, according to Men’s Journal…

Convenience store coffee sales took a hit during the pandemic but have been back on the rise since 2021. Coffee cravers are back to fueling up with their daily caffeine dose at c-stores. With more people returning to the office, stopping at the local c-store for coffee is back to being a part of the daily routine. While coffee sales are recovering from the drop they experienced in 2020, the category is not recovering to the same degree as other beverage categories, according to NACS. Here are 3...

Accepting EBT at your store has many benefits for your business. A recent Supermarket News article cited “SNAP households represent 24% of U.S. consumer goods spend.” Opening your doors to this new market can increase your revenue and your store’s foot traffic.

The requirements to accept EBT payments in your store can be confusing for owners. Seeing if you qualify to be a SNAP retailer, the application process, and even the reauthorization process for existing retailers can be time-consuming and difficult for busy store owners. Make the process a little easier with this quick, easy overview of how to accept EBT payments in your store…

Learn how to accept EBT payments at your restaurant. SNAP recipients can use their EBT cards to purchase hot/prepared meals from restaurants with the Restaurant Meals Program through Food and Nutrition Services (FNS). This program is a great initiative from FNS that increases access to nutritionally balanced, prepared meals. Here are 3 of your questions, answered…

Restroom cleanliness, layout, and overall design have a bigger impact on c-store and grocer customers than you may realize. An unclean restroom can lead to increased customer complaints, less return customers, decreased in-store purchases and other challenges. On the flip side, having a clean restroom can help encourage customer loyalty, in-store purchases, and even play a key role in building your brand.

Bakery items can often get lost in convenience stores, grocery stores, and bodegas. This could lead to food loss due to not selling your fresh baked bread, bagels, and more as well as lost sales. Here are 4 ways to make your baked goods stand out, attract more sales, and generally improve your bakery inventory…

Quick-service restaurants, grocers, convenience stores, and other specialty retailers are expected to focus on sustainability and food traceability this year. Consumers now care more about their food, where it’s from, and how it is made, and more according to C-Store News. Here are 3 things to know to keep up with this trend in your business…

Marketing your QSR may be easier than you think. Taking advantage of simple marketing tactics can be helpful for all kinds of retailers, but here are some tips for how to market your QSR to increase foot traffic…

Shoplifting is a big problem for a variety of retailers, but especially for retailers like grocery stores and convenience stores that have products with lower margins. According to FBI crime data, there were 548K shoplifting cases in 2021. Additionally, the Annual Retail Theft Survey reported that retailers lose $15-$20B annually to shoplifters, up26.6% from 2020. Taking measures to prevent shoplifting can save you a lot of money each year, so here are a few tips to prevent loss in your store…

Grocery stores are key spots for health and wellness products for consumers to meet their health goals. The New Year always brings an influx of people interested in healthier options, but according to the New York Post, over 70% of Americans are more health conscious after the pandemic. This means that healthier products will be especially important this year as well as going forward to meet this consumer need.

C-store Dive summarized a recent Convenience Leaders Vision Group roundtable discussion in which the future of fuel was a hot topic. With federal funding increasing for electric vehicles and sales tripling in 2022, c-store owners are facing new challenges and looking for new ways to address this trend.

goEBT merchant, Tidewater Seafood Shack, has been home to fresh, local seafood products and meals in Norfolk, Virginia for over six years.

SNAP retailers are key access points to healthy, nutritious foods for SNAP recipients. USDA announced a $25M investment for SNAP healthy incentives. This will help SNAP retailers provide coupons, promotions, or special discounts on healthy items like fruits and vegetables for SNAP recipients.

Convenience stores have been upping their foodservice game over the last couple of years. In 2021, foodservice sales reached a record high of $43.2 billion in sales, and 20.5% increase from 2020.Convenience stores are evolving to stops for people to fuel not only their cars, but themselves too.

Grocers, convenience stores, and other specialty retailers could benefit from selling branded merchandise in-store. Selling branded merchandise can increase brand awareness, bring in new customers, improve customer loyalty, and boost sales.

Convenience stores have become popular stops for quick and convenient meals. Foodservice sales increased by 20.5% to $43.2 billion in 2021, yet 6 in 10 shoppers are not happy with the current selection of healthy foods.The post-pandemic world has brought an intense focus on physical health and well-being, as 70% of Americans are more conscious of their physical health post-pandemic, according to the New York Post.

To kick off a new and exciting year, catch up on goEBT’s top posts of 2022. Find a new business tip, learn something new, or just catch up on goEBT news with the top 5 most viewed posts of 2022…

C-stores experienced a 6.2% growth in in-store sales in 2022, a record high according to c-store news’ state of the industry report.This means that store owners should take a look at their in-store shopping experience and ensure that everything is running smoothly.

For c-store owners, grocers, and other specialty retailer the holidays usually bring in more customers, more sales, and an overall busier store. November and December are often notably busy times of year. C-store owners see an increase in travel which means more people stopping in for fuel or a quick snack and grocers have a boost in customers looking for items to make their favorite holiday meal. The months that follow might bring about some challenges for store owners like less foot traffic,...

Being an independent retailer can come with challenges. It may be more difficult to market your business in your community and stand out against the competition, luckily there are a few easy and inexpensive ways to familiarize local customers with your business.

If your store is experiencing high sales and low profits, you may need to re-evaluate your profit margins. Profit margin measures a retailer’s profit after subtracting cost from how much you sell the item for, if this number is positive then you are making money. As a business owner, you always want to maximize your profit margins so that you can maximize your revenue.

Independent grocers, c-stores, and other specialty retailers are prime pieces in the puzzle of fighting hunger. These retailers are key community pillars that economically support many in their community, especially people like SNAP recipients.

C-stores, grocers, and specialty retailers should gear up for Christmas. The holiday season is certain to be a busy one. 47% of Americans plan to travel this season, according to travel leisureand consumers plan to spend $832.84 on average for holiday items like food and décor and gifts, according to NACS.

SNAP retailers are always a vital resource for SNAP recipients, but they are especially important during the holiday season. More than 34 million people, including 9 million children, are food insecure during the United States, according to the USDA. With the holiday season revolving largely around gathering with friends and family to enjoy a meal, it is difficult for food insecure families to budget for holiday meals, presents, etc.

USDA’s recent blog shares a few food safety musts that will ensure everyone practices proper food safety this Thanksgiving. Here are 3 important food safety tips to remember according to the USDA…

The c-store retail environment has been seemingly ever-changing over the past few years. A big question many convenience store owners may have is, what does the future of c-store retail really look like?

Grocers, c-stores, bodegas, and specialty retailers can benefit from more people cooking at home due to inflation. While consumers are quick to cut back in other areas, food is always going to be a necessity.

C-store owners should recognize the importance of having a stable inventory of fresh foods. Convenience has become a non-negotiable expectation for consumers. People want one-stop-shops that are quick, easy, and affordable. Since c-stores are no longer the only business catering to this need, retailers should focus on going beyond convenience and incorporating high quality foodservice options.

SNAP retailers can benefit from knowing what produce is in season. SNAP-Ed emphasizes the added benefits of buying seasonal produce and provides this resource for what produce is in season now.

Retailers already know how busy the holiday season can become, but with that comes challenges. The holidays can be expensive for Americans, which is a challenge for anyone but especially for SNAP recipients.

Retailers, it’s already that time of year again! Time to start preparing your retail space and inventory for the upcoming holidays. With Christmas and Thanksgiving being the top 2 most celebrated holidays in the United States, there is no doubt that this time of year makes retailers a lot busier. Along with the joyful holiday spirit, this time of year brings on increased customer traffic and a boost in sales for grocers, c-stores, quick-service restaurants, bodegas, and other specialty...

C-Stores’ fresh/prepared food sales increased 21.3% from 2020, according to NACS 2021 industry report. With this fact in mind, more c-stores may choose to feature prepared foods so it is really important to be educated in food safety so your store can continue to enjoy boosted fresh food sales.

USDA’s SNAP-Ed program is an amazing resource for SNAP retailers as well as SNAP recipients. The program focuses on educating people on how to live a healthy life and how to make the most of their SNAP dollars, organizing nutrition education classes and social marketing campaigns, as well as takes initiative to improve government policies. While FNS provides resources and guidance on SNAP-Ed, states oversee running their own programs.

Food deserts are defined by the USDA as “low-income census tracts with a substantial number or share of residents with low levels of access to retail outlets selling healthy and affordable foods.” In food deserts it is extremely difficult for kids, families, and communities to access foods that promote health and strength. There are many ways to prevent food deserts, but the first step is increasing access to c-stores, grocery stores, supermarkets, bodegas, farmers markets, etc.

Retailers should prepare their stores for Halloween! Whether it’s making sure you’re stocked up on plenty of candy or getting your Halloween themed displays prepped and ready to go, the holiday is quickly approaching so make sure your store is ready to go for the festivities!

In honor of National Farm to School Month, let’s learn the importance of supporting adequate nutrition and balanced plates.

National Farmers Day is celebrated today, October 12th, the perfect date since it is near the end of harvesttime. Farmers only make up 2% of America yet their impact extends to us all, so let’s celebrate our farmers today and every day!

USDA celebrates National School Lunch Week, a celebration of the National School Lunch Program (NSLP), October 10th-14th, 2022. This year’s theme is “peace, love, and school lunch,” a fun 70’s theme that will make your school cafeteria a little groovier this week.

FNS National Farm to School Month takes place each October and is supported by USDA. The goal is to support farmers while also providing nutritious, balanced plates to schoolchildren. This month also celebrates food education, school gardens and lunch trays filled with healthy, local ingredients.

Louisiana announced an increase in SNAP benefits beginning October 1st, 2022 in response to increased cost of living. This is the second more recent increase, the first of which was on October 1st, 2021 and was the first reevaluation of the Thrifty Food Plan (TFP) in 45 years.

Keeping up with changing requirements for proper age verification can be a challenge for retailers. It is difficult to keep regulators, customers and even your employees satisfied. How do you balance between having a strict 100% ID check policy, trusting your employees to make good judgements, and keeping your regular customers happy? Here are 4 ways your business can solve the age-verification puzzle.

TruAge is an innovative, universally accepted age-verification system that makes it more accurate to verify an adult customer’s age when purchasing age-restricted products, and at the same time makes identity theft difficult. One-time-use digital tokens are used to share only the most important elements to confirm the purchaser is of legal age, which also protects the user’s privacy. Since 2021, the product has grown, receiving support from 120 retailers, 11 POS vendors and counting,...

Retailers nationwide are preparing to accommodate all things fall this season – from seasonal produce to Halloween candy and more! In honor of the first day of fall, let’s dive in to what inventory trends you should expect to see this fall.

Retailers are facing supply chain issues that can lead to food inventory shortages. Amidst many other issues like rising costs and labor shortages, low inventory is the last thing retailers want to deal with. Thankfully, there are ways to prevent this, according to Marketman…

Inflation is another challenge retail stores are having to face this year. Rising costs can hit businesses hard, but there are ways you can work towards minimizing the impact inflation has on your business. Here are 4 ways you can combat inflation at your retail store, according to a blog from American Express.

SNAP spending reached an all-time high of $113.8 billion in fiscal year 2021, according to the USDA. This is largely due to recent economic challenges in the last few years and the expansion of SNAP benefits during the pandemic.

Hunger Action Month happens each year during the month of September and is designed for people to come together to join the fight against hunger. Today marks the first day of September, making today a great time to learn about how you can make a difference. Here are 5 ways to get involved during Hunger Action month …

Retailers, especially grocers and c-stores, can experience a major rush during this holiday weekend as people prepare for cookouts and road trips.

The USDA backs farming diversity with the announcement of a $550 million funding increase on August 24th, 2022, to “support projects that enable underserved producers to access land, capital, and markets, and train the next, diverse generation of agricultural professionals.” With only about 9% of US farmers belonging to minority groups, this is a great step towards attracting more people to the farming industry.

Data security is a critical part of any retail store. Convenience store and grocery store computers and POS can hold a variety of personal data–from customer data to employee data and even store owner data–so it is important to make sure that information is kept safe from a data breach.

Retail store owners of convenience stores, grocery stores, specialty retail and the like can experience big benefits by investing in technology. It has made its way into almost every facet of our lives and has proven to be a necessity. Although technology can have its drawbacks, there is no doubt that it has made our day-to-day lives more efficient and has revolutionized businesses. Here are 5 benefits of technology for business …

Farmers fuel food sustainability by using digital agriculture platforms that improve farming efficiency and optimize the food supply chain. Technology has been optimizing every area of our lives since the digital revolution began, so it only makes sense that this idea made its way into our food system. Here are some ways that digital agriculture can improve food sustainability…

Local farmers and the USDA bring fresh local food to schools to enrich the connection communities have with local food producers with the Farm to School grant program. This program was a part of the Richard B. Russell National School Lunch Act, like the National School Lunch Program, that aims to increase nutritional value of school lunches and ensure all students have access to healthy, balanced meals.

The USDA announced an $8 million dollar increase in funding for the Gus Schumacher Nutrition Incentive Program (GusNIP) Produce Prescription Program on August 10th, 2022. This investment comes as a part of continued efforts from the USDA to increase health and nutrition security for those in need.

Age verification is important now more than ever since there are approximately 54,000,000 age-restricted transactions per day. The United States has laws in place that protect minors from age-restricted items, and if your store accidentally makes an age-restricted sale to a minor, then you could possibly face legal trouble. Here are 5 things your staff should learn in order to keep minors and your store safe when it comes to age-restricted sales …

The National School Lunch Program is arguably the most important anti-hunger program for school children in the United States. As we welcome kids back to school for the 2022-2023 school year, let’s learn more about the NSLP and its impact in the United States …

Age-Verification Solution TruAge to be Deployed by CDE Services, Inc., Expanding Access to Convenience Stores Nationwide Payment solutions provider CDE to implement TruAge, a proof-of-age solution developed by NACS and Conexxus to inhibit the sale of age-restricted products to minors

FNS reauthorization might sound like another painful task you want to put off, but the reality is the process is easier than you think! How do you know you need to apply for FNS reauthorization? You will receive a letter in the mail telling you that it is time to re-apply! In the meantime, here are some important things to know…

Food insecurity has become a larger and larger issue over the last few years, but the USDA has been working diligently to help lessen the impacts of this issue. The four main issues impacting food security are COVID-19, climate shock, conflict, and cost. Here is how the USDA is addressing these issues…

On July 22, 2022, the USDA announced a funding increase “to help schools continue to serve kids healthy meals this coming school year and provide financial relief for schools and child care providers.” The increase will be effective July 1, 2022, and schools will receive an additional $0.68 per free/reduced lunch meals and $0.32 per free/reduced breakfast meals. This effort from the Biden-Harris Administration is intended to help schools and childcare facilities combat the rising costs of food...

EBT, the payment system for SNAP benefits, is available in more farmers markets than you may think. In fact, EBT is accepted in farmers markets in all 50 states! EBT being accepted in farmers markets provides a number of benefits for both farmers and SNAP recipients including…

Labor shortage is just one of the many impacts the pandemic has had on our economy. In 2021, 47 million workers resigned from their jobs to find more flexible workplaces. The pandemic seemed to make more workers realize they value work-life balance above all else, and they won’t settle for less than what they want. That being said, it is sometimes difficult for store owners to meet these requirements, but here are 5 ways you can combat labor shortage issues.

From COVID-19 to conflicts like the Russia-Ukraine war to rising costs from inflation and food supply chain issues, the last two-and-a-half years have not been easy for any of us. COVID-19 has impacted nearly every facet of our lives worldwide, but it has had a particularly strong impact on food security. World hunger and poverty has already been a major issue across the globe, and COVID-19 has only made things worse. According to the World Food Program (WFP) the number of severely...

On July 11th, 2022, the USDA announced their P-EBT program, which is a partnership with 27 states and territories (and growing) that provides summer food benefits to eligible children. For years, the summertime has been a struggle for millions of families who rely heavily on the school system to feed their children throughout the year. Cindy Long, USDA Food and Nutrition Service Administrator said “Child food benefits can bridge the gap and help families provide the nourishment their children...

Are you a store owner looking for a quick snapshot of the retailer application for SNAP? Our free EBT resources are exactly what you need if you are interested in applying to accept SNAP! Before you get started on the application take our SNAP retailer quiz to see if you qualify.

Active shooter situations are increasing. What can grocery store and convenience store owners do to prepare for these terrifying situations? It is no secret that active shooter cases have been on the rise over the last several years, and with the recent grocery store shootings in Colorado, Florida and New York, grocers need to be prepared should this ever happen in their stores.

SNAP recipients come from a variety of backgrounds and situations. While we may think we know who uses SNAP, the reality is SNAP recipients are far more diverse than most people realize, and can include your friends, neighbors, family, coworkers, etc. SNAP users are more varied and a lot closer to home than you think, in fact...

The USDA has announced a new framework that aims to create a more fair, competitive, and resilient food system. This system builds on the existing work the USDA has been doing since 2021 to address supply chain and structural issues. The last few years have shown issues in our food system we didn’t know we had… from supply issues in 2020 due to the pandemic to the more recent struggles with food insecurity and shortages during Russia’s war with Ukraine. The USDA recognizes this, which is a big...

SNAP retailer requirements are strict, and keeping track of mistakes can be a complex process. Although SNAP fraud is relatively rare, failure to comply with program rules can result in severe consequences for your business, such as: Temporary or permanent disqualification from the program Monetary penalties and fines Criminal prosecution To help you navigate program rules, we’ve put together a list of common types of fraud and errors that you’ll want to avoid as a SNAP-authorized retailer.

Since 1946, the National School Lunch Program has provided nutritionally balanced, low-cost or no-cost lunches in schools to improve the health and wellbeing of America’s children. Research shows school meals may be the healthiest food children receive in a day, especially during the COVID-19 pandemic.

On Monday, August 16, 2021, the U.S. Department of Agriculture (USDA) released a re-evaluation of the Thrifty Food Plan, which is used to calculate Supplemental Nutrition Assistance Program (SNAP) benefits. As a result of this re-evaluation, the average SNAP benefit–excluding additional funds provided as part of COVID-19 pandemic relief–will increase beginning on October 1, 2021.

80+ Years of Serving Los Angeles… from Locals to Celebrities goEBT EBT processing merchant Hawkins House of Burgers, home to “The Best Burger in Los Angeles,” has been a staple in the Watts neighborhood of southeast Los Angeles for more than 80 years. Cynthia Hawkins, the youngest of 14 children, is the third generation of her family to manage this business, which has adapted over the years to fit the needs of the community.

50 Years and Counting in the Food Industry goEBT EBT processing merchant Sr. Cliff’s Texas Style Burritos, home of the original Soul Man burrito, has been providing Afro-Mexican fusion food to the Compton community since 1992. However, the story of this community staple actually began in 1969, when founder and co-owner Cliff Williams arrived in California.

EBT Processor goEBT Adds Credit Processing, Smart Payment Terminals to Service Offering goEBT+ payment terminal application enables EBT, credit processing on one smart device

goEBT will be at the GACS 2020 Southern Convenience Store and Petroleum Tradeshow and Convention in Macon, GA on Tuesday, November 17-19, at the Macon Centreplex. The GACS 2020 Southern Convenience Store and Petroleum Tradeshow and Convention serves convenience store owners and operators in the Southeast, making it the perfect outlet for suppliers in the convenience store industry to display their products and demonstrate their services.

According to the Small Business Administration, the second leading cause of business failure is insufficient or delayed financial support. In many cases, this is brought about by a poor business credit score. If you are unaware, a business' credit score is similar to a personal credit score. A person's credit can be improved by paying loans on time and avoiding any reoccurring debt. Business credit is almost exactly the same with minor differences. In today's blog, we will discuss the...

Now more than ever the American people will be turning to local businesses to meet their families’ nutritional needs. With the economic impact of COVID-19 the number of applicants for government assistance has doubled. As part of the U.S. government’s $2T stimulus package, an additional $15.5B has been allocated to the SNAP/EBT government benefits program.

Being environmentally friendly is nothing new, and in most markets, it is becoming more important from a business perspective that you attempt to protect the planet. There are a million ways to reduce energy use, recycle or use recycled goods, and eliminate environmentally harmful products from circulation. In today's blog, we are going to discuss whether or not charging for plastic bags can make a difference and the other benefits it can provide for your store.

While we have numerous customers scattered across the country with unique qualities, this month's Merchant Spotlight provides a wide range of products and services for their customers that many others can not match. Knicker Knacker Market and Grocery Store has built a business for anyone that may come walking through their doors, which is why they have become so prevalent among the people in its community. If you are located in the Montgomery area or perhaps, just passing through, make sure to...

A large part of gaining favoritism among legislation is bringing these officials to your level as a store owner and showing them how valuable your business is. In recent years, the value that C-stores provide to their community was lost in the eyes of legislators. Laws did not exist to protect the C-store industry from data breaches or loss of people's financial information. NACS is seeking better representation from legislators and government officials in the hopes of turning this around....

It's unfortunate to admit but with past legislation, many C-Stores were left on the hook for crimes not caused by themselves. Recent years saw many convenient stores covering for issues caused by processing companies and credit consolidators like Equifax. These issues, mainly data breaches, cost millions of dollars to consumers and business owners when they happen. The tides are shifting and current legislation has made small businesses more of a priority by holding big processors accountable.

Technology is always making advancements to help whatever industry they are implemented in. Retail is no different and over the past decade, plenty of innovations have hit the market to make business life easier and improve a customer's shopping experience. In this blog, we will list our top 10 favorite developments, that we believe, can put your business at the forefront of the market and help you succeed.

In business, time is money, and if you are spending too much time trying to maintain your store, you may be losing money in the process. Organization is more important than most people realize and it can drastically affect how customers perceive your business and how you run it. If you're struggling to keep your products in order, reduce clutter, and track all purchases/invoices then here are a few tips to get your business back on track.

Issues with high sales and low profits usually relate back to your store's product margins. Margins refer to the amount you spend on a good versus how much you sell it for. Simply put, when you subtract your cost of a good from the amount that you sold it for, the remaining amount is the margin. The goal of any business owner is to maximize their margins so that they are gaining as much profit as possible from every product they carry. For many businesses, combining the cost to ship and...

As the title mentions, this blog is meant to assist the businesses who struggle with high traffic coming into their store, and their ability to cater to all their clientele efficiently. While the profits from consistent rushes are great for your wallet, if you are unable to help every customer who comes through the door then you might lose business over time. Now, these tips are not just for those businesses who have high volume, but can also help businesses who are looking to increase their...

Delivery services have been established for decades now, but have not seen a lot of change until "recently" with Amazon. When I say recently, yet Amazon revolutionized delivery a few years ago by offering same-day delivery. It didn't take long before other companies began to offer the same thing, and not long after that, people's favorite fast-food restaurants began to make getting a Big Mac easier than ever before.

Roeser's Bakery is much more than just your average, every day bakery. This bakery's owner, John Roeser, has made sure that his bakery caters to customers in a way that stands out among the rest. First, he draws them in with the glow of his 20-foot neon sign that shines down the street. The huge sign calls back to Roeser's opening, over 100-years ago, and shines just as brightly as a sign outside a Broadway theater. Roeser’s Bakery was founded in 1911 and although the world has seen much change...

As a business, it is crucial to have a plan for how you reach your audience and how immersive you make the experience. People generally think in a way of promoting their business on individual channels i.e. Facebook, Instagram, Twitter, and many others. With each of these multi-channeled approaches, it is very hard to attract customers all at once. Certain messages may not be delivered the same or provide the proper message. An omnichannel strategy is built around the idea to align a companies...

If you watch or read the news fairly regularly, you've probably heard talk of something called "Bitcoin". Bitcoin is a cryptocurrency, which allows for payments between two parties without the need for a third party or banking institution to complete a transfer of funds. This means that digital exchanges carry no hidden fees from institutions or government agencies, and your money is available to you almost immediately after purchase. Many of the bigger corporations like Microsoft and Dell have...

Amazon continues its "new" venture by implementing one of its C-Stores in the city of Chicago. The store is beginning to gain traction and becoming a huge hit with people living in a city. Now for the business owners located in Chicago, it may be best to innovate your location or look for places outside the city if they decide to continue its growth. For all others who are unaware of the business mogul, here are a few things to keep in mind with the rise of Amazon Go stores and what you should...

Nearly 1/3 of small businesses struggle to pay vendors, bank loans, and their staff. The issue is usually not a result of low sales, rather, an issue in payment processing. For some businesses, it takes up to a month for banks to process each payment. With some payment processing solutions, banks will charge YOU, the merchant, a percentage of each sale you make. If you have a great sales day you could lose up to .10-cents for every dollar you earn. This not only takes your hard earned money but...

One of the most important parts of starting or owning a business is making sure there is a market for your products. Depending on your business type, where you decide to set up shop can make or break your business before it even starts. Since many of you have already planted your roots than this can serve as a reminder if you decide to expand or possibly help you sell to your clientele.

Customer loyalty is not just built in your store. There is no doubt that having a good relationship with your customers is important, but showing you care for the community outside of your business is vital. Being active in the community where your business is located can make a world of a difference when it comes to the loyalty you receive from your customers. If you commit to the area around you the chances are good that people will want to commit to your business.

The first day of Summer is on the horizon, but what have you done to get ready for increased sales? Depending on where you are located summer can either be great for business or not at all. No matter which side you may fall on, you need to be prepared to keep your business profitable or to capitalize on the season.

Payment Securities are at the forefront of business needs. Banks are constantly updating and improving their technologies to keep their customers safe and reduce liability. EMV chips were mandated in the U.S. nearly 4-years ago for in-store purchases. Businesses had to adapt to this "new" form of payment or accept full-responsibility if a customer's information were to be stolen. Citgo and Landmark/Exxon are some of the more recent gas stations to come out and commit to improving their systems....

TravelCenters (TA) of America has begun to incorporate their rest locations and restaurants in 43 states on May 23rd. After a meeting between board members, the company elected to go public and liquidate what it had in assets into stocks to be openly traded on the market. Now, you may be wondering what this has to do with your store? This situation can have a very positive effect on how you run your business depending on what you do with the information.

The old saying goes, "If something isn't broken then don't fix it". For some of these big C-store chains, it would seem that they figured out the proper way to grow a business and haven't looked back. So, what should you do as a start-up or a relatively new C-store? Well, copy it. These businesses are proven and have the recipe for success which is why they continue to have great growth so learn from it. With that being said, here are the top C-store chains and a little bit about what has put...

Nearly 221 billion dollars are lost each year due to credit card fraud and scams around the world. Financial institutions take steps to prevent these incidents from happening, yet, some scammers seem to slip through the cracks. Here are some tips to protect your business from credit card scams.

If you have been reading our goEBT blog articles, you know that we try our hardest to feature information that covers all the most important topics for small business owners, especially those in the food retail space and those that accept SNAP EBT benefits. While we’re always keeping our eyes and ears out for what is valuable to merchants, there’s a good chance we can’t cover EVERYTHING. To make sure you’re keeping up with all the latest news, tips, trends, and opportunities, you should be...

Many small business owners hope to continue expanding their business to make more money. While growing your business and opening additional locations may seem like an easy way to increase profits, taking on the responsibility of yet another business location is nothing to take lightly. If you’re considering this major step for your business, there are five very important questions to ask yourself beforehand.

As a follow up to our last article about the importance of keeping up with the latest and greatest technology in your business, we’d like to use this article to talk about payment technology specifically. Because payments are the only way that your business will be able to make money, it is extremely important that entrepreneurs are keeping their eyes on the payments industry innovations as consumer demands and expectations are changing. If you aren’t sure what you should be considering when it...

Because owning and operating a small business usually means trying to learn and do most things on your own, many store owners in the convenience and grocery industry try to keep the number of new things they try low. However, this has proven to be a bad strategy when store owners are trying to keep ahead of the competition and keep their target consumers happy. One area where small business owners tend to avoid change or updates is technology, and this is becoming a huge issue for many...

While the standard convenience stores and gas stations make up the bulk of our goEBT merchants, we also serve a number of other types of stores who like to be able to accept EBT as a form of payment. Plus, many of our convenience and grocery store merchants are finding that by adding other types of products, not just snacks and drinks, they can not only increase their foot traffic, but also increase their sales. One of the stores that has proven this concept to be true is Dollars Plus and More...

You may have heard about the exciting opportunities being created by the legalization of marijuana and marijuana products throughout the country. You may have also heard about the unique opportunities for success that many c-store owners are eager to take advantage of. However, as you are considering venturing into the world of marijuana product sales, there are five really important things you need to know.

Earlier this year, Hawaii lawmakers proposed a bipartisan bill that would begin to eliminate cigarettes from the entire state over the next several years. This new bill aims to first raise the legal purchasing age for tobacco to 100 years old. That’s right, if approved, this new law would make it illegal for anyone under 100 to buy tobacco products by 2024. This proposed bill is yet another step in the state’s path toward “keeping people healthy and alive in the Aloha State,” says Rep. Cynthia...

We’ve all heard it before, “everything is going online”. For store owners running business that relies on a physical store-front, this retail evolution can seem scary. While the online world still can’t compete with the convenience that c-stores and local groceries provide, it’s still important for store owners to keep up with the ecommerce trend. If you’re wondering how it’s possible to compete with those online giants that seem to be taking over, we’ve got ideas for you.

According to the National Association for Shoplifting Prevention, more than $35 million worth of items is stolen from retailers across the U.S. every day. This amount covers theft of all kinds of products from electronics to clothing, and even groceries. This statistic should be scary for any owner of a business and should be enough reason to make sure you are protecting your business from theft as best as possible. In order to do that you have to know how to spot shoplifting and the steps you...

As a c-store owner, it's crucial to continually build your business, but it can be hard to find the time or figure out where to start. However, many independent business owners are unsure of the opportunities of internet resources, which wait just a few easy taps away. To help c-store owners make use of the internet, especially those that may be new to this topic, we've created a C-Store Owner Online Resource Guide.

You may have heard of the term "loyalty program" and you may even be a member of a few yourself. Even if you understand the benefits of adding a loyalty program to your own store for your customers, it can seem like a very difficult or expensive task to start one and get customers to use it. This is not always the case. There are easy and affordable methods of developing a loyalty program that will lead your business to new heights.

The first month of the new year is over and February has tiptoed onto our path. February is famously known for being the month of love. For that very reason, many consumers focus their attention on items that may correspond with that emotion. As a convenience store, sweets like chocolate and other forms of candy are always readily available for your customers. However, for the month of February, the Product Spotlight goes to flowers.

A good store owner is always reflecting on how to improve business. There are many ways to modify a retailer’s financial strategy. It does not always have to involve selling more products or services. At times, you need to take a step back and look behind your own doors. The moment you do, you may realize there are too many expenses that have arose from over the months and years. Nonetheless, costs are a natural part of any business, but there are some ways to reduce those to a minimum and save...

As the years go on, it is more important than ever to help the environment in any way possible. There are thousands, if not millions, of organizations that dedicate years into building a greener society for everyone. This greener society is to be pro-environment and produce as little waste as possible. With that being said, you may believe as a store owner you are only one person, and you cannot do much to make a difference.

About every five years, it is the government’s duty to pass a new Farm Bill that molds the foundation for food and agriculture, and other similar matters. Last month, in December, the 2018 Farm Bill was passed by the Senate and House. Soon after the President gave his signature, allowing it to become law. As a store owner, it is incredibly important to know what is being signed into law, for it can drastically affect your business.

Our Merchant Spotlight for the month of January goes to Nabeel Ahmed! This proud goEBT merchant is the owner of S & M Grocery in Griffin, GA.

It’s that time of the year again. It’s January and half of America’s new year resolution is to start the gym and focus on reducing that waist line by losing a few pounds. It is a hard challenge. Going to the gym is only a part of the weight loss goal. There are other aspects that come into play and as a merchant this is an opportunity you must take advantage of.

It’s the beginning of the new year and the future is exciting. 2018, is in the past and done. No matter how hard you wish you can’t reverse time, but you can still take a look at the helpful articles, that have been written, at goEBT. Even though each article is helpful and can make a positive difference for your store, here are the most read posts of 2018.

It’s only been a few days now in 2019 and the year is looking bright. You have finished 2018 and are eager to hit the ground running. The holidays have ended, and it’s time to look forward. Despite the next major holiday being Valentine’s Day, and not nearly as popular as the winter holidays, there is still much to do! Take advantage of this opportunity and start 2019 the right way.

Recently there has been much debate on which alcohol and tobacco products should and should not be available to the public and where they can be purchased. While some people believe that the customer should have the right to purchase anything they like as long as they are not against the law, there are groups who are pushing to change the regulations that dictate what is available for purchase and where based on the potential health effects products could have.

The new year is right around the corner. 2018 has flown by and is almost in the rear-view mirror. Despite the ups and downs of the c-store industry this year, you should still be ready to enter 2019 with a positive outlook for your business and your life.

Customers around the nation suffer the same fate of waking up and being low on energy. Whether it’s sleeping late or not being able to sleep at all, the problem is consistent and not going away.

As a business owner, you know how important it is to be constantly thinking of ways to improve your store. When thinking of all the factors that influence your business, it can be hard to decide what improvements or changes you need to focus on. But the difficulties don’t stop there either. Deciding how to go about achieving the success you want and reaching your goals is no easy task either. Let’s walk through how you can easily set goals for the success of your store and then create plans for...

Our Merchant Spotlight for the month of December goes to Fedie Chani! This proud goEBT partner is the owner of Roosevelt Connect Mart. His establishment is located in the "Windy City" of Chicago, Illinois.

The holidays have already begun! Thanksgiving has passed, Hanukkah has started, and Christmas along with New Years is right around the corner.

Over the years, SNAP shoppers have had their typical routine for shopping. It was simply walking into the store, filling their cart up, and making their way to the counter. While this will still be the way many cardholders shop for time to come, some new ways to shop are closer than you think. With the growth of online shopping and now, grocery delivery, the grocery shopping experience has changed for many consumers. Until now, SNAP recipients have been excluded from the capability to purchase...

As experts on the government safety net program, SNAP (also known as food stamps), it’s important to us that retailers considering or currently participating in the program are aware of the facts that surround the way benefits are issued and eventually spent in their store. While most store owners understand how valuable being a SNAP retailer is to their community and their own business success, there are some business owners that aren’t quite sure just how SNAP could impact them. Some store...

Consumers continue to want a healthier, greener, and more organic lifestyle, so their switching up everything from their cars to the water they drink. Consumers still enjoy the bubbly fizz soda offers, but desire the health benefits of water. That’s why we’ve seen a spike in sales for sparkling water. Over the last five years, the sales of sparkling water have grown by 42%. The drink offers the fizz like a soda, but most have little to no added sugar or artificial ingredients that a soda does.

It takes a lot of hard work and long hours to make your dreams come true. C-Store owners everywhere know this to be true. There are different challenges you face everyday, but the success you see makes it all worth while. In a competitive business like the c-store industry, there are always new trends and products customers want. The good thing is, you're not in this alone, there are many c-store owners just like you looking for ways to be successful. When the hard work pays off, be sure to...

UPDATE: This year, Halloween spending is expected to reach $9 billion. This number is second in 14 years only to last year’s record of $9.1 billion. While $6.3 billion is expected to be spent on costumes, decorations, and greeting cards, there is still $2.6 billion dollars left to be spent on candy. If you’re looking for ways to bring consumers into your store to spend their dollars this Halloween season, consider some of these trends. Halloween is just around the corner and retailers in all...

Fresh foods are one of the fastest growing trends in retail and grocery. As supermarkets have adapted to consumers’ evolving eating habits by offering more organic and healthier products, convenience stores have also started to make the change. Aside from healthier foods, they want fresh food, food that is prepared just before they purchase it. Selling fresher and more nutritional foods may seem like a challenge at first, but it is a small change that could have payback.

Question: “Can I sell energy drinks?” -Ranny Gammo, Peck Market

Khurram Ghani opened his first store, Island Lake BP, in 2015. After seeing success with this store in a small community, Khurram saw an opportunity to expand and open a second store. His second store, Jefferson BP, was opened in Joliet, IL in 2017. In a town with close to 170,000 people, he saw a lot more room for growth and success.

Question: "Is there an alternative option to charge customers and accept food stamps when the system is down?" - Israel Jurado, Jurado Family Farms, Inc.

Although technology has changed shopping to a mostly seamless digital experience for most of us, life is still not as convenient for all consumers. Especially consumers who are primarily low income, unbanked, or underbanked and left without access to online shopping or to debit cards. These also happen to be the consumers that visit c-stores the most.

The government agency that controls the SNAP program, FNS, has released their proposal for the newest version of the application that a store owner must complete to become a SNAP retailer. We want to make sure that retailers like yourself are aware of some of the changes that have been made that could directly impact the ability for small business owners to be approved to accept SNAP payments.

Our Merchant Spotlight for September goes to AJ Jabr, a multi store owner in Michigan. The family owned business has been successfully running Citgo Gas for 3 years and 2575 Dix Station Inc for 12 years.

Many c-store owners think that signage is something they don’t really have to focus their attention on. However, that couldn’t be farther from the truth. Signage is how you communicate with your customers when you can’t speak with them directly. The signage outside your store is how you communicate with them before they even get into your store. If you aren’t looking for ways you can give the outside of your store a new look and increase your traffic, you should really be evaluating your...

Customers stop at convenience stores to get a variety of things: gas, food, coffee, soda, tobacco products, but have you ever thought about what products make your c-store so valuable? People don’t go to convenience stores to shop around like they would at a grocery store. They go in looking for a specific product. Often it’s an unplanned trip to buy something they’ve forgotten or needed suddenly.

We’ve written posts before about the importance of making sure that your store is ready to serve the specific customers in your area. To do this, you should not only understand the interests of your customers, but also the challenges to seeing success at your store’s location. While you can look at the trends in your city or even state, you should probably start by just looking at what’s happening in the region of the United States where you’re located. In every region in the United States,...

Technology is constantly evolving and consumers' shopping behaviors are changing with it. The advances in technology have made people want things even quicker, appreciate environmentally friendly options more, and above all demand more convenience. For businesses, that means evolving retail models in an attempt to keep up with the quickly changing demands of customers. Especially for convenience stores, where technology could make or break a consumer's perception of the business.

While there are mixed emotions about going back to school, one thing is for sure, it means great business for you. Students are heading back to college, parents are back to school shopping, and your c-store should be preparing more than you think. This is especially true for c-stores that are in family neighborhoods and/or near a college. Ensuring parents and students get their morning coffee fix or mid day snacks means great business for c-stores. We have a few tips that will get you prepared...

Since the early 2000s, Amazon has been disrupting and challenging businesses in most consumer product and service industries. The ecommerce giant has single-handedly transformed the way that consumers choose to spend their money, find the products they want, and get the products to their homes. For some time, the businesses that have traditionally been able to rely on in-person traffic to drive sales felt safe from Amazon’s growth, but now that’s changing too. With developments such as the...

Large c-store chains are expanding and with big box stores like Walmart have recently expanded into the convenience store industry , the competition is getting even more intense. To keep attracting customers and driving profits for your store, you will have to do things differently to compete. As a small c-store owner, you may be wondering how you can compete with the c-store giants. We have a few tips that will ensure your customers will continue to pick your business over a large c-store...

Competition is heating up and not just among convenience stores, but with all retailers. Customers' demands have changed and providing access to quality products as quickly as possible is top priority. People are strapped for time and they appreciate the convenience of getting things they actually want and need easily, especially meals. Amazon's revenue may have increased by 38% in the last year, but what they are still unable to provide is fresh food ready to eat the moment a customer pays for...

You may have heard people say that you need to understand your customer 'demographics'. Demographics are facts or characteristics that can be counted or measured about a certain population or group of people. These numbers can help people like business owners and government officials make decisions about certain areas.

We’ve talked about the changes in the way c-store customers shop quite a few times. What you may not be aware of is the fact that in the past four years, overall consumer trips to any retail location have steadily declined. Even during the holiday quarters, trips are down three trips per household. While overall, studies show that these numbers are being driven by the ways that younger generations spend their money (or don’t spend their money), there is more that you should understand about the...

While at first glance your store may appear clean, it may not be what your customers see. No matter the business, customers want to buy their products from a clean store. An unclean store goes beyond the physical appearance, it is the small things that matter too; such as the smell, under-stocked shelves, or poor staff appearance. The reality is: an unclean store will drive business away and decrease sales.

We know that customers hate surprises. Most companies have hidden fees and confusing rates that end up costing you more. They take advantage and hide charges that are in the small print that you do not see until it’s too late. The charges end up costing you a fortune, but to end your contract will cost you even more money.

There’s a lot of myths surrounding EBT processing. Some common concerns may be:

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